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Terms Conditions That Keep Your Account Clear

We've written these terms to explain how your jili99 account works, what we expect when you deposit through bKash, Nagad or Rocket, and how we handle withdrawals, disputes and account security. Read through once so you know what applies when you play.

Account rulesPayment termsWithdrawal processDispute resolutionService eligibility

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TERMS QUESTIONS

How to Reach Us About These Terms

If something in the agreement isn't clear or you need clarification on a withdrawal rule or account restriction, contact us through any of the channels below. Our team responds fastest through live chat during peak hours; email works well for detailed questions that benefit from a written reply. We'll walk you through the specific clause and explain how it applies to your situation.

Team online

Live Chat

Open the chat bubble in the account dashboard and ask about any term you want explained. The team has access to your account history so they can give context around Deposit references, withdrawal verification or bonus wagering if those apply to your question.

Email Support

Send a message describing which section of the terms you're asking about. Attach screenshots if it helps clarify the issue. We aim to reply within one business day with a detailed answer and any next steps if action is needed on your account.

Account Dashboard

Log in and check the help section for term summaries written in plain language. You'll find quick answers on account eligibility, payment rules and dispute steps without leaving the page. For anything not covered there, use the in-dashboard contact form to reach the support team directly.

The Agreement Between You and jili99

jili99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to use it only in regions where local law permits online gaming and only for your own play. One account per person. You confirm you meet the legal age requirement in your jurisdiction. We process deposits through

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bKash, Nagad, Rocket and bank transfer for eligible Bangladesh regions; each transaction follows the payment provider's own terms as well as ours. Withdrawals are verified against the account holder's registered wallet or bank details, and we reserve the right to request identity documents before releasing funds.
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You agree not to use the account for any unlawful activity, not to share login credentials, and not to attempt chargebacks on completed wagers. We may suspend or close accounts that breach these terms, withhold winnings from fraudulent play, and report serious violations to the relevant
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authorities. Bonuses and promotional credits carry separate wagering rules published on the promo page; those rules form part of this agreement when you claim an offer. Disputes are handled first through our support channel; if unresolved, you may escalate through the contact paths listed on this
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page. We update these terms occasionally and notify active account holders by email or in-account message when material changes occur. Continued use after notification means you accept the revised terms. Service availability depends on your local law and eligible regions; we do not guarantee access where
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prohibited.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Our Approach to Account Rules and Data

We enforce these terms consistently so every account holder plays under the same rules. Your personal data and payment information are stored securely and used only to verify transactions, prevent fraud and keep your account accessible. We don't share your details with third parties outside our payment processors and fraud-prevention partners. If you want to close your account or request a copy of the data we hold, contact support and we'll process it within the timeframe your local regulation requires.

One Account Rule

We allow one account per person to keep the lobby fair and prevent bonus abuse. If we detect multiple accounts linked to the same identity or payment method, we'll close the duplicates and may forfeit balances if they were used…

Withdrawal Verification

Before we release funds, we confirm the withdrawal destination matches the name and wallet registered on your account. First-time withdrawals often trigger an ID check; after that, routine cashouts clear faster because your details are already verified in our system.

Dispute Escalation

If you disagree with how we applied a term, tell us through live chat or email. We review the transaction history, check which rule was cited, and explain the decision.

Term Updates

When we revise the agreement, we publish the new version on this page and send notice to your registered email. Major changes get a summary highlighting what's different.

Terms & Conditions FAQ

We close duplicate accounts as soon as we detect them. Any balance or bonus in the extra account is forfeited, and we may restrict the original account if the duplication was used to claim multiple welcome offers or evade limits.

No. Withdrawals must go back to the same wallet you used for deposits, or to a bank account registered in your name. This anti-fraud rule protects your funds and keeps our payment flow compliant with provider requirements.

Deposits without a bonus attached usually have a minimal rollover requirement to prevent payment-method abuse. Check the cashier page for the exact multiplier. Bonus deposits carry higher wagering, spelled out when you claim the promo.

Coordinated betting with other accounts, exploiting software errors for guaranteed profit, using stolen payment details, or running scripts that automate wagers all breach the agreement. We investigate flagged activity and close accounts involved in fraud, withholding any winnings.

Contact support via live chat or email and request permanent closure. Withdraw any remaining balance first; once we close the account, you won't be able to log in or recover funds. The process is immediate after confirmation.

This page always shows the current version. The date at the bottom tells you when it was last updated. If you signed up before that date, the previous terms applied until the update took effect; we sent notice when that happened.

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