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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure.

Account SecurityPayment PrivacyDevice AccessContact RightsData Requests
jili99 How We Handle Your Information
DATA PRACTICES

How We Protect Your Information

We encrypt payment details between your device and our servers, store passwords as hashed values, and restrict account access to you and authorized support staff during verified help sessions. Session cookies expire when you log out or close your browser, and we monitor login attempts to flag unusual patterns that might indicate unauthorized access.

Payment Encryption

When you send funds via bKash, Nagad or Rocket, we receive a transaction reference and amount — not your wallet PIN or full account credentials. Those stay between you and your payment app; we only log what's needed to credit your balance.

Cookie Use

We set a session cookie when you log in to keep you authenticated as you move between the lobby, live tables and sportsbook. Analytics cookies track which games you open so we can surface similar titles, but they don't identify you outside our platform.

Data Retention

Active account data stays on file as long as you're registered. After you close your account, we keep transaction logs and account history for the period required by payment-processor agreements and legal dispute windows, then archive or delete them.

Your Rights

You can request a copy of your data, correct outdated details, or ask us to delete your information once your account is closed and any pending transactions are resolved. Contact support with your registered mobile number to start the process.

PRIVACY CONTACT

Reach Us About Your Data

If you want a copy of the information we hold, need to update account details, or want to request deletion after closing your account, contact our support team through any of the channels below. We aim to respond to data requests within a reasonable timeframe and will guide you through the verification steps needed to protect your account security.

Team online

Live Chat

Open the chat widget in the bottom corner of any page while logged in. Our agents can verify your identity and start a data request or correction ticket immediately, with replies typically within a few minutes during peak hours.

Email Support

Send your request to the support address shown in your account dashboard. Include your registered mobile number and a brief description of what you need. We'll reply with next steps and any documents required for verification.

Account Settings

Log in and navigate to the privacy section under account settings. You'll find options to download a summary of your activity, update contact details, or submit a formal deletion request if your account is already closed.

Common Privacy Questions

We collect your mobile number, a password you create, your device type and IP address. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount to credit your account balance.

Game studios like Pragmatic Play and Evolution receive only your session ID and bet amounts, not your wallet details or mobile number. Payment data stays between you, your bKash or Nagad app, and our payment processor.

We retain transaction logs and account history for the period required by payment-processor agreements and dispute-resolution windows. Once that period ends, we archive or delete the data according to our retention schedule.

Yes. Contact support through live chat or email with your registered mobile number. We'll verify your identity and provide a summary of your account information, deposit history and game activity within a reasonable timeframe.

We use session cookies to keep you logged in and analytics cookies to track which games you open. You can clear cookies in your browser settings, though you'll need to log in again and some preferences may reset.

Log in, go to account settings, and update your contact information. For security reasons, changing your registered mobile number requires verification through support — reach us via live chat or email to complete the process.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.